Inspecting and recording damage to incoming shipments typically involves a standardized process to ensure accurate documentation and proper handling of claims. Here are the protocols usually followed:
1. Initial Inspection Upon Delivery
Visual Check: Inspect the outer packaging for signs of damage (e.g., tears, dents, watermarks).
Count the Items: Verify the number of packages matches the delivery manifest or bill of lading.
Take Photos: Document any visible damage to the shipment or packaging with timestamped photographs.
2. Signing for the Shipment
If damage is evident, note it on the delivery receipt or proof of delivery (POD) form before signing.
Use clear language, such as “Damaged box,” “Broken seal,” or “Visible dents.”
If the driver is present, notify them of the damage and ensure the note is included.
3. Unpacking and Detailed Inspection
Open the package carefully to avoid further damage.
Inspect the contents for hidden or internal damage.
Take additional photos of the damaged goods and the inner packaging.
4. Recording Damage
Log Details: Record the shipment details (e.g., tracking number, delivery date, supplier name) and a description of the damage.
Save Documents: Retain all relevant paperwork, including invoices, packing slips, and delivery receipts.